Help & Support
Everything you store with Ideal Home Storage Dubai should be covered against loss or damage. You can bring your own policy, such as your home contents insurance, or ask our team about the protection plan we offer. Whichever you choose, state the real replacement value of your goods, and let us know in writing if that value increases later. Our storage insurance guide explains the options in more detail.
When you sign up, we’ll help you complete the payment forms for your rental. Your first payment is taken by bank card, and we then set up automatic payments for the rest of your stay so you never miss a due date. Please ask our team which payment methods are accepted.
You hold the only key to your unit. Your space is locked with a padlock that only you control, so bring a strong, good-quality one with you. If you forget, we sell padlocks at every Ideal Home Storage Dubai location.
For security and legal reasons, we ask every customer for photo identification and a document showing where they live.
Photo ID (one of the following)
Proof of address (one of the following)
For business customers
If you are unsure whether your documents are suitable, call us before your visit and we’ll let you know.
Please give us the name and phone number of someone we can reach if we are unable to contact you, for example in the case of a fire, a leak or an access problem at the building.
Residents normally bring their Emirates ID or passport with a UAE residence visa, plus proof of address such as a DEWA bill or Ejari tenancy contract. Visitors can use a passport with an entry stamp.
Yes. Your items should be insured while in the unit, either through your own policy or the protection plan we offer. Declare the true replacement value of your goods.
Yes. You are the only key holder, so bring a strong padlock, or buy one from us.
Yes. Businesses provide a valid trade licence, a company stamp or letterhead, and the authorised signatory’s ID.
